







Solvana® QUALITY
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  | Solvana | Others |
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NATURAL INGREDIENTS |
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INSTANT RESULTS |
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AFFORDABLE |
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FAQs
How long does shipping take?
Shipping Timeframe:
Our shipping times vary depending on the destination and the product you've ordered. Generally, we strive to process and dispatch orders within 1-2 business days.
For domestic orders, please allow 3-7 business days for standard shipping. If you opt for expedited shipping, you can expect your order to arrive within 1-3 business days.
Please note that these are estimated delivery times, and actual delivery may vary due to factors beyond our control, such as customs delays or unforeseen logistical issues.
Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the progress of your delivery.
If you have any specific concerns about the delivery of your order, feel free to reach out to our customer support team.
What is your return policy?
Return Policy:
We want you to be completely satisfied with your purchase from Solvana. If you're not happy with your order for any reason, we offer a hassle-free return policy.
Conditions for Returns:
- Initiating a Return:
Email Customer Service Team.
- Return Eligibility:
Product box has not been opened/Product has not been used once.
Refund Process:
Once we receive your returned item and it is inspected, we will process your refund. Please allow [number of days, e.g., 5-10 business days] for the refund to be credited back to your original payment method.
Exchanges:
If you need to exchange an item, please contact our customer support team. We'll guide you through the process and ensure you get the replacement item promptly.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately, and we will arrange for a replacement or refund.
Contact Us:
If you have any questions about our return policy, feel free to reach out to our customer support team!
How often should I use this treatment?
For best results, use the treatment 2-3 times a week. You can adjust the frequency based on your skin's sensitivity and needs.
Is this product safe to use on all areas of the body?
Yes, this treatment is safe to use on areas prone to ingrown hairs, including legs, bikini line, and underarms. Avoid sensitive or broken skin areas.
Can this treatment be used after shaving or waxing?
Absolutely! This treatment is ideal for use after shaving, waxing, or any hair removal process to help soothe the skin and prevent ingrown hairs.
Which ingredients are responsible for soothing the skin?
This treatment contains Cica (a soothing plant extract) and other calming ingredients like Perilla Seed Extract, Aloe Vera, and Skullcap Root Extract. These help to reduce redness and irritation, making the skin feel more comfortable.